TRANSPORTATION

Reasonable Modification Request

A reasonable modification for purposes of complementary ADA Paratransit is a modification to Rancho Research Institute (RRI) Transportation Deparment’s policies and procedures that are requested by an eligible customer to ensure they are able to use the paratransit system.

 

To request a reasonable modification to current policies and procedures, such as the “Beyond the Curb” service, please call our transportation department at (562) 385-6778.

 

RRI Transportation Department may deny requests for modification where:

  1. Granting the request would fundamentally alter the nature of RRI Transportation Department’s services, programs, or activities;

  2. Granting the request would create a direct threat to the health or safety of others;

  3. It is determined that the patient is able to fully use the services, programs, or activities for their intended purpose without the request modification;

  4. Granting the request would cause an unreasonable financial or administrative burden.

For more information, please contact the RRI Transportation Department Supervisor at (562) 385-6778 or at veronicac@ranchoresearch.org.

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Reasonable Modification Complaints

If you would like to file a complaint regarding the service or determination of your reasonable modification request, please contact the RRI Transportation Department at (562) 385-8111 or at prequejo@ranchoresearch.org.  The RRI Transportation Department will review and investigate each filed complaint regarding reasonable modification, and respond within 10 calendar days.

Philip Requejo

RRI Transportation Department

P.O. Box 3500 Downey, CA 90242

(562) 385-8111

(562) 803-5569

prequejo@ranchoresearch.org

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Reasonable Modification Complaint Contact